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Frequently Asked Questions (FAQs)

Placing Orders and Delivery

  • Where do you deliver?

    We deliver to all UK addresses including the Channel Islands.
      
  • Can I change the delivery method on my order?

    We are unable to amend an order once it has been submitted. Please ensure that you thoroughly check your order before pressing submit.
      
  • Can I change the delivery address on my order?

    We are unable to amend an order once it has been submitted. Please ensure that you thoroughly check your order before pressing submit.
      
  • Can I change what I have ordered?

    We are unable to amend an order once it has been submitted. Please ensure that you thoroughly check your order before pressing submit.
      
  • Can my order be gift wrapped?

    At present, we do not have the facility to gift wrap or add a gift message to any orders.

    For pre made gift sets, visit our gifts section.
      
  • I’m unable to place an order, what do I do?

    If you are having difficulties placing an order, try the following tips:

    - If you are using a tablet or smartphone, try using a PC or laptop
    - Try clearing your history and reloading the page
    - Try using an alternative browser e.g. Firefox, Internet Explorer, Google Chrome
    - If you are having difficulties at the payment page, try using Paypal as an alternative method. You do not need to have an account to use this option.

    If the issue is not resolved by following the preceding tips, please continue to our Contact Us page.
      
  • I have an error on the screen at checkout, what do I do?

    In order for us to assist you further, please complete our contact us form attaching a screenshot of the error that you are receiving and any additional information that may be relevant.
      
  • What are my postage options?

    - Standard Delivery: 3-5 working day (Mon-Fri) delivery schedule- £2.75
    - Next Day Delivery: next working day (Mon-Fri) when placed before 1pm- £5
    - Orders over £25 FREE Standard Delivery

    Last post date before Christmas is 20th December. Please place your orders by this date in order to guarantee pre-Christmas delivery.


    Please note that deliveries will take longer over Bank Holidays. All orders require a signature upon delivery.
      
  • Can I ship an order outside the UK?

    Unfortunately at this time we cannot ship products internationally. 
    US Customers – please visit our US website at www.sttropeztan.com.
      
  • I have not received an email confirmation?

    If you have not received a confirmation for your order, first check your junk mail. If it is not within this folder, please continue to our contact us form so that we can assist you further.
      
  • Can I buy gift cards?

    Unfortunately we do not sell any gift cards.
      
  • How do I track my order/Order Not Received?

    Please check that you have not received a calling card from Royal Mail. For non-collected orders via Royal Mail Depots, these will be returned to our warehouse after a three-week period.

    To have your order tracked, please contact us via email or phone quoting your order reference number.
      
  • I have received a faulty item, what do I do?

    In order for us to assist you further, please complete our contact us form attaching an image of the invoice and faulty product received in your order and any additional information that may be relevant.
      
  • An item is missing from my delivery, what do I do?

    In order for us to assist you further, please complete our contact us form attaching an image of the invoice received in your order and any additional information that may be relevant.
      
  • I have received an incorrect item?

    In order for us to assist you further, please complete our contact us form attaching an image of the invoice and products received in your order and any additional information that may be relevant.
      
  • What is your returns policy?

    Changed your mind?

    We hope that you love your order. However, if for any reason you are not entirely satisfied, you may return any product for a full refund within 14 working days from delivery.  Please follow the returns process below:

    You will be required to arrange and pay for the return of the items to us. Please ensure you obtain and retain a Proof of Postage when you return the goods to us. This can be used in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

    We will refund the price paid by you for the goods (inclusive of the initial delivery charge) within 30 days of receiving your returned goods, provided that you have returned the goods to us at our distribution centre within 14 working days of receiving your goods.  If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and the appropriate discount level.

    The Returns Process

    Please email us within 7 working days to the following address: Customerservices@pzcussonsbeauty.com ensuring you provide the below information:

    – Your full name
    – Order number
    – Item number of returned item
    – Return reason  

    Once your email is received, we will confirm the return address.

    When returning your items, please ensure that the package is properly sealed.

    Once your goods have arrived at our warehouse, we will process the calculated refund within 30 days of receiving them. You will receive an email notification of your refund from our Customer Services Team.

    Refunds will only be made against the original credit/debit card used.

    This returns policy does not affect your statutory rights.

    This policy is only applicable to purchases made online; we are unable to process returns for purchases made within any partnered retail locations.

Online Promotions

  • How do I redeem a promotion?

    3 for 2: This offer can be redeemed across all eligible products. The cheapest item in your basket will be your free product.

    – Ensure all items are placed in your basket, including the item(s) you will be receiving for free.
    – On the checkout page, enter the promotional code into the promotion code box and click ‘apply coupon’.
    – Please review your items and ensure code has applied before continuing.

    FREE Product with purchase with a minimum spend:

    – Ensure the minimum spend has been met. The FREE product will be automatically added to your cart.
  • Gift with purchase with all orders:

    – There is no minimum spend required to receive free item.
    – No code is required.
    – Please ensure you select the free gift from the samples menu at checkout to receive the gift for free.
      
  • My promotion code isn’t working, what do I do?

    Please Contact Us with details of the promotion you are trying to redeem.

Product Information and Other

  • Advice and Tanning Tips

    See the Advice and Tanning Tips section below.

  • What is your animal testing policy?

    The St.Tropez brand is against animal testing: we do not conduct animal testing on our products or ingredients, nor do we ask anyone to test them on animals on our behalf. The only testing we do is with a panel of volunteers in clinical tests and user trials to assess the safety of our finished products. We actively support the development and global acceptance of new and valid safety and toxicity methods which would remove the need for animal testing completely.

  • Do your products contain parabens?

    All of our products are free from parabens.
        
  • Are your products vegan friendly?

    None of our products contain animal derived ingredients, therefore are suitable for vegans.
      
  • Where do you stock your retail products?

    All of our retail products can be found in the following UK retailers: Boots, Superdrug & Tesco and online with ASOS, Feel Unique and Beauty Bay.
      
  • Do you stock products outside of the UK?

    If you are outside of the UK, select the 'Change Country' link in the footer of this page and select your country or region from the drop-down list.
     
  • I have a UK salon and I would like to offer St.Tropez as a service

    Please contact one of our two UK distributors who can get you started with a St.Tropez account.
     
  • I have a salon outside of the UK and I would like to offer St.Tropez as a service

    Please contact our international team with details of your enquiry: internationalenquiries@pzcussonsbeauty.com
     
  • I am a distributor and would like to distribute St.Tropez within the UK.

    We currently run our professional St.Tropez business through two UK distribution centres.
     
  • I am a distributor and would like to distribute St.Tropez outside of the UK.

    Please contact our international team with details of your enquiry: internationalenquiries@pzcussonsbeauty.com
     
  • Do you provide samples of your products?

    Unfortunately we are unable to provide samples. To be the first to hear about upcoming promotions and sampling opportunities, sign up to our newsletter.
     
  • I have a charity request

    St.Tropez as part of PZ Cussons Beauty is proud to currently be supporting various charities, therefore we are unable to take any further requests at this time.
     
  • I have a faulty product, what do I do?

    If your product was purchased via a retailer (e.g. Boots, Superdrug) then please return your item to them directly where they will be able to assist you further. If the item was purchased on this website please Contact Us, selecting 'Problem with an order I have placed' > 'Other'

My Account

  • I can’t log into my account/I’ve forgotten my password

    Reset your password
     
  • I can’t create a new account

    Please use our Contact Us page to let us know of the problem you are encountering.

Advice and Tanning Tips

  • WHY IS ST.TROPEZ DIFFERENT?

    With one St.Tropez tanning product sold every fifteen seconds and one St.Tropez spray tan performed every minute, St.Tropez is the leading Tanning brand chosen by celebrities, professionals and beauty editors alike. St.Tropez’s wardrobe of products provides a natural looking, streak-free tan to suit every skin tone and lifestyle. Our multi-award winning, salon-inspired formulations are paraben-free, easy-to-apply, contain 100% natural tanning agent, as well as our NEW Mood-Boosting fragrance for no self tan smell.
     
  • WHICH TAN IS RIGHT FOR ME?

    Although every skin tone is different, our wardrobe of products are tailored to provide a natural looking glow to suit every skin tone – whether you’re looking for an instant fix for one night only, a sun kissed everyday glow or a golden streak-free tan that lasts for days.

    Generally speaking, you can expect the following results from each of our award winning ranges:

    INSTANT TAN
    – A no-commitment tan for one night only.
    – With Rainmac Technology™, these easy-to-use lotions are water & transfer resistant and last up to 24 hours.
    – Available in Light/Medium for a golden tan or Medium/Dark for a deeper bronze result, simply apply with an Applicator Mitt and wash off as desired.
    – Ideal for first time or nervous tanners, a last minute instant fix or one-off special occasions.

    GRADUAL TAN
    – A subtle sun kissed glow that you can build upon daily to achieve your desired depth of colour, with no need to wash off.
    – Available in Light/Medium and Medium/Dark. Ideal for nervous or first time users or regular tanners looking for a subtle glow/fits into their daily skin care routine.
    – Use our Gradual Tan Body or Face Lotions in place of your usual moisturiser once a day or every other day as desired to maintain an everyday natural looking tan.

    SELF TAN CLASSIC
    – Apply a one-off application using a St.Tropez Mitt using the instant colour to guide application.
    – Allow to develop over 4—8 hours before showering off to reveal a natural looking, streak-free golden tan that lasts 3—5 days.
    – Ideal for weekly or occasional tanners.

    SELF TAN DARK
    – A one-off application range that contains innovative Melanin Technology to ensure your tan tailors to your individual skin tone. The tanning agent (Vegetan Premium) targets more of the brown pigments in the skin for a darker, but natural tan taking you a few shades darker than the Self Tan Classic range.
    – Lasts 4—7 days.
    – For regular tanners or those seeking a deeper, darker bronze that lasts for longer.

    PREP & MAINTAIN
    – Maintain your Self or Gradual tan for longer with daily moisturisation using our Tan Enhancing Body Moisturiser and exfoliate twice a week with our Tan Enhancing Body Polish for no-streaks and even fade.
    – Alternatively, extend the life of your fake tan for up to 3 days longer with our Tan Booster – the perfect top-up as your tan begins to fade.
     
  • WHY NOT TRY OUR ONLINE TAN FINDER TOOL TO DISCOVER THE RIGHT PRODUCT TO SUIT YOUR SKIN TONE. SIMPLY FOLLOW 3 EASY STEPS ON SCREEN TO DISCOVER THE BEST TAN FOR YOU.
     
  • WHAT IS THE DIFFERENCE BETWEEN ST.TROPEZ SELF TAN AND GRADUAL TAN?

    ST.TROPEZ SELF TAN contains a higher concentration of the tanning agent (DHA), which provides a natural looking tan that lasts up to 5 days after just one application. Both Self Tan Classic and Self Tan Dark contain a tinted guide colour for ease of application (so you can’t miss any patches) and also benefit from an instant wearable colour while your self tan develops underneath. Self Tan should ideally be left to develop between 4 to 8hrs before showering off the tinted guide colour to reveal your natural looking tan. The developed colour will then last between 3 and 10 days depending on which product was used and how the tan is maintained.

    ST.TROPEZ GRADUAL TAN contains less tanning agent than Self Tan, providing a light sun kissed glow. It does not contain a guide colour which is ideal for discreet tanning every day and should still be left on the skin to develop over time (although you will see results from 4 to 12 hours). This product range is ideal for those who wish for a light tan or to build up their depth of colour. Gradual Tan can be applied daily or every other day to build greater depth of colour, but it will not develop as dark as a Self Tan product.
     
  • HOW DO SELF & GRADUAL TANS WORK?

    The main active tanning ingredient used in St.Tropez formulations is Dihydroxyacetone (also known as DHA), which is derived from plant sources such as wheat and rapeseed. St.Tropez uses a 100% natural form of DHA called Vegetan. This is combined with a unique blend of skin conditioning ingredients (including Vitamin E) that protect and hydrate the skin whilst providing a natural looking tan. The DHA reacts chemically with the amino acids found in the upper epidermis (top layer) of the skin producing different tones of colouration from yellow to brown. Each person has a different level of amino acids which is why we all naturally tan slightly differently in the sun. In the same way, every self tan result is individual to you and tailors to your individual skin tone. DHA should be left to develop on the skin between 4 to 8 hours for optimum results. Vegetan Premium (used in St.Tropez Self Tan Dark & our Professional Express Mist), has additional brown/black plant pigments to achieve a deeper tanning result.
     

TOP TIPS FOR APPLYING THE PERFECT SELF TAN

  • PREP

    For an ultra-even, streak-free fake tan, always ensure you’re working with a clean canvas. Remove any old Tan Build Up with our Remover Mitt and exfoliate with our Tan Enhancing Body Polish 24 hours before applying your Self Tan to remove dead skin cells.
     
  • APPLY

    – Just before you start, apply a small amount of our oil-free Moisturiser to dry areas such as elbows, knees, ankles, wrists and feet to avoid the tell-tale signs of tanning.
    – Then using an Applicator Mitt (perfect for stain-free hands and a streak-free finish), apply your choice of Self Tan (whether it’s Self Tan Classic, Dark, Sensitive or a Mousse, Lotion, Spray), in long sweeping upward motions.
    – Claw your hands, separating your fingertips before applying the residual tan on your Mitt to hands, followed by feet. Remember, less is more until you build confidence.
    – Allow to dry for approximately 5 minutes (or until touch dry), before getting dressed and allow your tan to develop over 4—8 hours for optimum results, before showering off the guide colour to reveal a natural looking, streak-free tan.
     
  • MAINTAIN

    Maintain your tan for up to 3 days longer with daily moisturisation to keep skin hydrated and exfoliate twice a week for even fade. Try Self Tan Booster to extend the life of your tan for up to 3 days longer.
      
  • I HAVE NEVER USED ST.TROPEZ BEFORE, IS THERE ANYTHING I SHOULD BE AWARE OF BEFORE FOLLOWING THE APPLICATION INSTRUCTIONS?

    As everyone’s skin tone and type is individual to them, we highly recommend carrying out a patch test 24hrs prior to applying any tanning product for the first time.
     
  • HOW DO YOU CARRY OUT A PATCH/SKIN TEST?

    Apply a small amount of the self tan product with a cotton bud to the inner crease of the elbow or behind the ear and leave dry for 24hrs. If any contra-actions occur such as redness, swelling, inflammation or itching, avoid using the product as this is a positive reaction for sensitivity. If no reaction occurs then it is fine to proceed with the full body application.
     
  • ARE ST.TROPEZ PRODUCTS SUITABLE FOR THE FACE?

    All St.Tropez products can be used on the face however, we also have products that have been designed specifically with delicate skin in mind. Our Self Tan Classic Bronzing Face Lotion contains Apricot Oil & Hyaluronic Acid for a light and easily absorbed lotion that is clinically proven to not block pores (non-comeodogenic). Alternative facial products are also available.
     
  • HOW CAN I GET A PERFECT FINISH ON MY HANDS AND FEET?

    Apply a light layer of St.Tropez Tan Enhancing Body Moisturiser to your hands and feet prior to applying your tan to avoid too much product clinging to these extra dry areas. When applying your tanning product, only blend the excess product on to your hands and feet for a more natural finish. When using spray tanning products hold the can 10 inches away and claw the hand so the spray falls in the creases.
     
  • HOW LONG DO I NEED TO WAIT BEFORE SHOWERING AFTER APPLYING ST.TROPEZ?

    – Our Instant Tan or Gradual Tan products do not need to be washed off. For Gradual Tan In Shower Lotions we recommend rinsing off after 3 minutes.
    – For optimum results using our Self Tan products, we advise avoiding showering, swimming, sweating for 4—8 hours (ideally 8hrs) to allow your Self Tan to develop on the skin.
    – Our new professional Express Mist can be left to develop between 1 and 3 hours.
     
  • CAN I SWIM ONCE I HAVE APPLIED ST.TROPEZ?

    We advise allowing 4—12 hours development of your tan before washing or swimming. Once your tan has developed you can swim but sea water and chlorinated pools may result in your tan fading more quickly.
     

MAINTAINING THE PERFECT SUNLESS TAN

  • HOW LONG WILL MY ST.TROPEZ TAN LAST?

    Everyone’s skin naturally exfoliates at a different rate, but your tan will last anything between 4—7 days, with good preparation and maintenance this could be considerably longer. To ensure your tan looks great for as long as possible use St.Tropez Tan Enhancing Body Exfoliator to remove all your dead skin cells to provide an even surface to tan. Following application keep the skin hydrated with daily application of St.Tropez Tan Enhancing Moisturiser. For perfect fade exfoliate every 2—3 days. Why not try our Self Tan Booster which is proven to extend the life of your tan for up to 3 days.
     
  • WILL MY TAN STREAK OR GO PATCHY?

    The St.Tropez Self Tan & Self Tan Dark range contains a guide colour so you can see exactly where you apply it. You don’t need to worry about applying too much – only missed bits can give an uneven or patchy finish. The St.Tropez Gradual range doesn’t contain a guide colour but it does leave a wet sheen on the skin so you can see where you have applied. All St.Tropez products also contain hydrating ingredients such as Apricot Oil and Aloe Vera which makes application smoother whilst hydrating the skin. We always recommend using an Applicator Mitt to apply any product to ensure a flawless finish and fully recommend daily moisturisation and exfoliating skin twice a week for a long-lasting no-streaks finish and even fade.
     

SKIN SENSITIVITY

  • WHAT SHOULD I DO IF I THINK I'M SENSITIVE OR ALLERGIC TO ST.TROPEZ?

    Although extremely rare, always seek medical advice if you think you have had an allergic reaction to St.Tropez products. We do recommend that you carry out a patch test at least 24 hours before using St.Tropez products whether at home or in salon.
     
  • CAN ST.TROPEZ BE USED DURING PREGNANCY?

    The Cosmetic Toiletry and Perfumery Association (CTPA) confirm that spray tan and self-tanning products are safe to use during pregnancy and breastfeeding (lactating mothers may choose to avoid the breast area during the breast feeding stage).

    Although there are no known dangers of using tanning products, they can sometimes cause an allergic reaction, particularly during pregnancy when hormone levels are high and skin becomes more sensitive. As with all treatments, St.Tropez recommends that a patch test is undertaken at least 24 hours before a tanning treatment and that this is of paramount importance for pregnant women. For anyone who is pregnant and suffering with a pre-existing condition or existing health concern, we would advise to consult their doctors prior to starting a tanning regime.
     
  • DOES ST.TROPEZ PROTECT ME FROM U.V. EXPOSURE?

    No. There are no sun filters in St.Tropez products so it’s very important that you still use a sun protection product with sufficient levels of SPF when exposing your skin to the sun.
     
  • CAN I USE ST.TROPEZ IF I HAVE ECZEMA?

    St.Tropez can be used on skin disorders such as eczema, however we advise a patch test is completed at least 24hrs to the tan being applied to check for skin sensitivity. Apply St.Tropez Tan Enhancing Body Moisturiser to the dry area/s prior to applying the tan to prevent over-development. Avoid applying tan to any aggravated or broken skin.
     
  • CAN ST.TROPEZ HELP TO DISGUISE VITILIGO?

    St.Tropez can help to minimise the appearance of Vitiligo. We recommend you apply a St.Tropez Self Tan product to the lighter areas with a cotton bud and allow to dry. Leave for at least 8 hours and then wash away the guide colour. If the tan is not dark enough repeat the process. Alternatively St.Tropez Instant Tan can be applied to the area as a temporary cover-up measure.
     
  • CAN ST.TROPEZ COVER STRETCH MARKS OR SCARS?

    A tan can help to reduce the appearance of stretch marks and scars. Apply a St.Tropez Self Tan product to the area with a cotton bud. Leave for at least 8 hours and then wash away the guide colour, then apply your all-over tan as normal. If the tan is not dark enough, repeat approximately every 8 hours until satisfied.
     
  • DO ST.TROPEZ PRODUCTS CONTAIN MICROBEADS?

    We took the decision several years ago to stop using solid plastic particles in our new product development across our entire wash off portfolio, and started the process of substituting this ingredient with natural alternatives. We completed the reformulation of those products which did contain plastic micro particles at the end of 2015 and despite it often being a lengthy process to properly validate safe and effective alternatives that do not compromise the performance of the product, we are proud to have successfully achieved this.

    St.Tropez takes environmental concerns seriously and is committed to protecting our oceans from pollution for the benefit of future generations. For this reason, we have been determined to working as quickly as possible to eliminate this material as a scrub particle from our products ahead of industry recommendations, but well in advance of any likely legislation.

    As with any replacement programme, there may still be some older products in the supply chain for a period of time, and consumers will be able to identify these by reading the labelling on the back of pack. To reiterate, St.Tropez no longer uses solid plastic micro particles in the manufacturing of any products globally.
     
  • IS ST.TROPEZ TOXIC IN ANY WAY?

    None of the active ingredients in St.Tropez have any known toxicity. We use a 100% Natural Tanning Agent.
     
  • IS ST.TROPEZ SUITABLE FOR ALL AGES?

    St.Tropez is safe for all ages and skin types however, we strongly recommend a patch test is carried out at least 24 hours ahead of tanning to check for skin sensitivity, particularly on users under 16 years old.
     
  • WILL THE SELF TAN DARK RANGE BE TOO DARK FOR MY FAIR SKIN?

    The St.Tropez Self Tan Dark range contains our innovative Melanin Technology™ to ensure your tan tailors to your individual skin tone. The tanning agent (Vegetan Premium) targets more of the brown pigments in the skin for a darker, but more natural tan taking you a few shades darker than the Self Tan range, so even pale skins can benefit without the fear of going too dark.
     
  • WILL INSTANT TAN COME OFF IN THE RAIN?

    St.Tropez Instant tans contains RAINMAC™ Technology which combines select ingredients to ensure your tan is water & transfer resistant and gives you 24hr wear (Ideal for one night only).
     
  • WILL I TURN ORANGE OR GO TOO DARK?

    St.Tropez is well known for delivering a natural golden glow. This is due to our unique blend of tanning agents and skin conditioning ingredients that work to the individual’s skin tone to deliver a natural finish that will not develop ‘orange’.
     
  • WHY DO SELF TANS SMELL?

    The biscuity smell that everyone associates with self tan is caused by the tanning agent DHA (dihydroxyacetone). We teamed up with top fragrance house Givaudan to create a new fragrance featuring our mood-boosting technology, which works to not only mask the smell but also eliminate it by making it undetectable to the nose or brain. The new fragrance containing notes of bergamot and green apple combines all those feel-good moments and emotional triggers to capture an invigorating holiday feeling, helping to make the whole tanning process a lot more pleasant and enjoyable.
     

Have any other questions? Please contact us.

ST.TROPEZ

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